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Frequently Asked Questions

Do I need to set-up an account?

Yes. New accounts are required to pay proforma (money up front) and the easiest and fastest way to process this is via credit card. We do not charge a transaction fee on any credit card payments. We accept Visa and Mastercard. Your card is only charged the day the order is dispatched. If you wish to use our 30 day credit facility then a fully completed credit application is required to be filled out and approved by Elle Jewellery. If approved, we are happy to extend you 30 days credit from date of invoice. Any accounts falling over this may have their credit facility removed, and no further orders will be processed.

Please print the above form, fill it in, and fax it to (02) 9699 8421.
NB: You need to have Adobe Acrobat Reader installed on your computer to open this file.

What happens if my stock is damaged?

Even though we package our items very carefully, sometimes an item can be damaged after delivery. In this case, the damage must be reported within 7 days of delivery of stock and we will instruct you on how to handle this item. We may either replace or credit this item. For smaller pieces (eg. earrings) we respectfully ask that simple breakages be fixed in-house. If an item is obviously damaged on arrival, please notify us as soon as possible. Please note that once an order has been processed by our warehouse, we cannot accept changes to this order. We do not issue credits on stock broken in your store.

How do I place an order?

The following options are available when ordering from Elle Jewellery:
  • Phone: (02) 9699 8698, if outside Australia +61 2 9699 8698.
  • Fax: (02) 9699 88421, if outside Australia +61 2 9699 88421.
  • Email: sales@ellejewellery.com.au
  • Talk to our sales representatives at gift fairs.
  • Visit our showroom.

What does each product cost?

Price lists available on request. These can be emailed to you in either Acrobat Reader (.PDF) or Microsoft Excel format. See more information about ordering.

Where else can I see the products?

All our products are on display at our permanent showroom and at the gift fairs that we exhibit at.
Our showroom is conveniently located at:
Elle Jewellery P/L
Unit 4/17-21 Bowden St
Alexandria NSW 2015

What are Elle Jewellery's trading hours?

Monday to Friday: 8.30am to 5.30pm
After hours and weekend appointments can be set-up in advance by calling Jason on 0433887798.

What is our minimum order?

Our minimum order is usually be $200. However any order that we accept under $200 will attract a $5 surcharge, in addition to freight costs. Note: our prices are wholesale and do not include GST.

Where is Elle Jewellery located?

Our head office is situated only miniutes from Sydney CBD and only 10 minutes from Sydney's domestic and international airports.

What are my payment options?

We accept cash, cheque, money order, direct deposit (T/T), Visa, MasterCard, & Bankcard. Please note that our payment terms are strictly 30 days NETT, from date of invoice. We can also process EFTPOS transactions for showroom sales (cheque & saving accounts). If a cheque is banked and sufficient funds are not available, a recovery fee will apply.

What are Elle's Jewellery's bank account details?

Our details for EFT (Electronic Funds Transfer) are:
  • Bank: Commonwealth Bank of Australia
  • BSB: 062-028
  • Account Name: Elle Jewellery
  • Account Number: 0034-2087

Can I make a payment online?

No. Due to internet security reasons we choose to complete credit card transactions over the phone via our accounts team. When payment is due you will receive a phone call from our accounts department, all transactions are done in person for your security.

What, when & where are the gift fairs?

The gft fairs are an excellent place for suppliers (exhibitors) to showcase their new products and display the trends for the following season. Retailers have the opportunity to choose from a wide range of products and select the best from each supplier to help build the stock in their shops. We display our products at Reed Gift Fairs. Check out the gift fair dates for this year.